Effective Date: August 17, 2026
This Privacy Policy applies to the Hills Technician mobile application (Android package com.hillsappliance.technician), published on Google Play by Shiven Pancholi and on the Apple App Store by Snehal Pancholi. Hills Technician is the field application used by technicians of Hills Appliance Service. This Privacy Policy also covers the Hills Appliance Service customer application.
Hills Appliance Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Hills Appliance Service mobile application on Android or iOS devices.
By downloading, accessing, or using the app, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use the Hills Appliance Service app, we may collect information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service or property address
- Appliance information
- Service and repair details
- Appointment information
- Photos or images submitted as part of a service request
- Messages, enquiries, or other information you submit through the app
We may also automatically collect limited technical information, such as device type, operating system, app version, IP address, and information about how the app is used.
2. How We Use Your Information
We may use your information to:
- Create and manage service requests
- Schedule appliance repair and maintenance appointments
- Connect customers with technicians
- Contact you regarding requested services
- Provide quotes and estimates
- Send appointment confirmations, reminders, and service updates
- Provide customer and technician support
- Improve our app, services, and customer experience
- Maintain service and business records
- Detect and prevent fraudulent or unauthorized activity
- Comply with applicable laws and legal obligations
3. Location Information
The Hills Appliance Service app may collect and use your device’s location information only with your permission to facilitate and improve services for both customers and technicians.
For customers, location information may be used to:
- Help identify or confirm the service location
- Help connect customers with the appropriate technician
- Provide technician location or estimated arrival information, where applicable
- Improve appointment coordination and service delivery
For technicians, location information may be used to:
- Help determine the technician’s location while providing services
- Facilitate assignment and coordination of service requests
- Allow customers to receive technician location or arrival information, where applicable
- Improve routing, scheduling, and service efficiency
Location access will only be enabled after you grant the relevant permission through your Android or iOS device.
Where a feature requires location access while the app is running in the background, the app will request the appropriate permission from you. Background location access will only be used with the required permission and for service-related functionality.
You can manage, change, or revoke location permissions at any time through your device settings. If you choose not to provide location permission, certain location-based features, such as technician tracking, service coordination, or location-based functionality, may not be available.
Hills Appliance Service does not sell your location information to third parties. Location information is used for legitimate service-related purposes and to facilitate the services provided through the app.
4. Camera and Photos
The app may request access to your device camera or photos when you choose to upload appliance photographs or other images related to a service request.
Camera and photo access is used to provide functionality that you choose to use, such as submitting photographs to help technicians understand an appliance issue.
You can manage camera and photo permissions through your Android or iOS device settings.
5. Notifications
The app may send push notifications relating to:
- Service requests
- Appointment confirmations
- Appointment reminders
- Technician arrival or location updates
- Service status updates
- Customer support communications
- Important app or service information
You can enable or disable notifications through your Android or iOS device settings.
6. How We Share Your Information
Hills Appliance Service does not sell or rent your personal information.
We may share information when reasonably necessary with:
- Authorized technicians and service personnel
- Employees involved in providing customer support and services
- Service providers that assist with hosting, communications, scheduling, notifications, or app operations
- Technology providers required to operate app functionality
- Professional advisers where necessary
- Government authorities or law-enforcement agencies when required by law
For example, customer information may be shared with an assigned technician so that the technician can provide the requested appliance service.
We only seek to share information that is reasonably necessary for the relevant service or purpose.
7. Third-Party Services
The app may use third-party services to provide certain functionality, including services for:
- Cloud hosting
- Push notifications
- Maps and location services
- Analytics
- Communications
- Customer support
- Payment processing, where applicable
These third-party providers may process information in accordance with their own privacy policies and applicable laws.
Hills Appliance Service does not control the privacy practices of third-party services and recommends reviewing their privacy policies where applicable.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic storage or transmission method can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the app.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Manage appointments and service requests
- Provide customer and technician support
- Maintain customer and service records
- Resolve disputes
- Meet accounting, legal, regulatory, or other legitimate business requirements
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on applicable privacy laws, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Ask how your information is collected and used
- Withdraw consent where processing is based on consent
- Manage app permissions through your device settings
To exercise a privacy right or ask a question about your personal information, please contact us using the details provided below.
11. Children’s Privacy
The Hills Appliance Service app is intended for general customers and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
12. Account and Data Deletion
If the app provides account creation functionality, you may request deletion of your account and associated personal information by contacting us.
Some information may need to be retained where required by law, for legitimate business purposes, to complete outstanding services, or to resolve disputes.
13. Android and iOS Permissions
Depending on the features you use, the app may request permissions such as:
- Internet/network access
- Camera access
- Photo/media access
- Location access
- Background location access, where required for an authorized service feature
- Push notifications
Permissions are requested only when required for the relevant app functionality and, where applicable, with your permission.
You can review or change permissions at any time through your Android or iOS device settings.
14. International Data Transfers
Depending on the technology and service providers used to operate the application, your information may be processed or stored on servers located in Australia or other countries.
Where required by applicable law, we will take reasonable steps to ensure that personal information is handled appropriately when transferred or processed outside your jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our app, services, technology, or legal requirements.
When we make changes, we will update the Effective Date shown at the top of this Privacy Policy. We encourage users to periodically review this page.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Hills Appliance Service
Email: hillsappliance@hotmail.com
Phone: 02 9093 4596
Phone: 04 8266 6002
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.
17. Consent
By using the Hills Appliance Service mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.
Where the app requests access to device features such as location, camera, photos, or notifications, those permissions will be requested through the applicable Android or iOS permission system, and you may choose whether to grant them.